Product Tab: Shipping & Exchanges Policies

General

Can I get help with cabinet design?

Yes! We offer complimentary 3D kitchen and bathroom design services to help bring your vision to life. Our design experts will create a customized layout tailored to your space, making it easy to visualize your new cabinetry and order with confidence. Simply contact our team or request a design consultation to get started.

Do I have to pay for the 3D Kitchen Design?

No! We offer complimentary 3D kitchen design services with no obligation to purchase. Our design team will help you create a functional and beautiful kitchen layout based on your measurements, preferences, and project needs.

Do you offer sample doors?

Absolutely. RTA cabinets are an excellent choice for professional projects, including new construction, remodeling, multifamily developments, rental properties, and commercial spaces. Their high-quality construction, faster lead times, and cost-effective pricing make them a popular option among contractors, builders, designers, and property investors. Craft Cabinetry's all-wood construction and premium finishes provide the durability and professional appearance needed for both residential and commercial applications.

Do you ship to my state?

We ship anywhere within the continental United States to both residential and commercial addresses. Please allow 3–5 business days for us to pull items from stock and prepare your order for shipment.

Can i pick up my order?

Yes. Local pickup is available at the warehouse located at 5660 Rising Sun Ave, Philadelphia, PA 19120. Most orders are ready for pickup within 12–24 hours after they have been placed and confirmed. Please bring a copy of your order confirmation email when collecting your order. For more information, please contact us at (267) 477-7297.

How do I order cabinets from your store?

Ordering cabinets is easy. Browse our collections, choose your preferred style, color, and finish, then add your selections to your shopping cart and proceed to checkout. Prefer personal assistance? Our team is happy to help you place your order by phone or email. Don't forget to request your complimentary 3D kitchen, bathroom, or laundry design service before placing your order. Our design experts are here to help you create the perfect space at no additional cost.

What payment methods can I use?

We accept the following payment methods: Visa, MasterCard, Discover, and American Express credit cards, PayPal, Apple Pay, and Google Pay. We also accept business checks. Orders paid by business check will be processed once the payment has cleared.

What is your exchanges, returns and refunds policy?

Returns are accepted for eligible items that are unused, uninstalled, unassembled, in their original packaging, and in resalable condition. All return requests require prior authorization from Cabinet Rush. Certain items, including factory-assembled products and special-order items, may not be eligible for return. Exchanges may be available for eligible products, subject to product availability and approval. Cabinets and oversized items (over 90 inches in any dimension) must be returned on pallet(s) via a freight carrier. Returns that are not properly palletized may be refused, and return shipping costs are the responsibility of the customer unless the return is due to our error. Approved refunds are processed after the returned merchandise has been received and inspected. Refunds are issued to the original payment method, less any applicable shipping, restocking, or other authorized fees. Bank and credit card processing times may vary, and it may take up to 15 business days for the refund to appear in your account after it has been approved.

Contractors & Wholesale

Do you provide quotes for multifamily and commercial projects?

Yes. We provide customized quotes for multifamily developments, apartment complexes, new construction projects, commercial properties, and large-scale renovations. Our team works closely with contractors, builders, developers, and property managers to provide competitive pricing and product recommendations tailored to each project. To request a quote, please contact our team at (267) 477-7297 or submit your project details through our website.

Can I place tax-exempt orders?

Yes. Qualified businesses and organizations may place tax-exempt orders by providing a valid resale or tax-exemption certificate before completing their purchase. Once your documentation has been reviewed and approved, your account can be set up for tax-exempt purchasing where applicable. Please contact our team at (267) 477-7297 if you have any questions or need assistance submitting your tax-exemption documentation.

Do you offer volume discounts for large projects?

Yes. We offer volume discounts and customized pricing for large orders, multifamily developments, new construction projects, and investment properties. The size of the discount depends on the scope of the project, product selection, and order quantity. To receive a custom quote and learn more about our contractor pricing, please contact our team at (267) 477-7297.

Is there a minimum order requirement for contractor pricing?

No. There is no minimum order requirement to apply for a contractor account. However, additional discounts and special pricing may be available for larger orders, multi-unit projects, and volume purchases. Contact our team to discuss your project and receive a customized quote.

How do I apply for a contractor account?

Applying for a contractor account is simple. Contact our team by phone or through our website and provide your business information, including your company name and contact details. Once your information is reviewed, we will help you set up your contractor account and discuss available pricing and program benefits. Contractor accounts may qualify for professional pricing, volume discounts, dedicated support, and customized quotes for larger projects. For more information, please contact us at (267) 477-7297.

Do you offer professional discounts for contractors?

Yes! We offer special pricing and volume discounts for contractors, builders, investors, property managers, and other trade professionals. Our contractor program is designed to provide competitive pricing, dependable product availability, and dedicated support for projects of all sizes. To learn more about our professional pricing and eligibility requirements, please contact our team at (267) 477-7297 or reach out to us through our website.

Products

What Does RTA Stand For?

RTA cabinets are shipped flat-packed and include all the necessary components, hardware, and instructions for assembly. They are designed for quick and straightforward installation, making them a popular choice for homeowners, contractors, and DIY enthusiasts.

Are RTA cabinets difficult to assemble?

No. Most RTA (Ready-To-Assemble) cabinets are designed for quick and straightforward assembly using basic tools and easy-to-follow instructions. Many homeowners and contractors can assemble them in a relatively short amount of time, even with limited cabinet installation experience. If you prefer not to assemble the cabinets yourself, we also offer professional assembly services during checkout, so your cabinets arrive ready for installation.

What materials are your cabinets made from?

RTA cabinets are available in a variety of materials, but high-quality collections are typically constructed with solid wood doors, plywood cabinet boxes, and solid wood dovetail drawer boxes. Many premium RTA cabinets also feature soft-close hinges and full-extension drawer slides for enhanced durability and performance. Craft Cabinetry's kitchen cabinets and vanities are built with solid birch wood doors and drawer fronts, furniture-grade plywood construction, and premium soft-close hardware, delivering exceptional durability, timeless style, and lasting performance for kitchens and bathrooms.

Can RTA cabinets be used for professional projects?

Absolutely. RTA cabinets are an excellent choice for professional projects, including new construction, remodeling, multifamily developments, rental properties, and commercial spaces. Their high-quality construction, faster lead times, and cost-effective pricing make them a popular option among contractors, builders, designers, and property investors. Craft Cabinetry's all-wood construction and premium finishes provide the durability and professional appearance needed for both residential and commercial applications.

Shipping Policy

We ship throughout the continental United States, with most orders processed within 3–5 business days. Orders are shipped via LTL freight carriers, or by local delivery for customers located within a 50-mile radius of Philadelphia, PA. Delivery times vary depending on the destination and shipping method. Assembled cabinetry may require an additional 1–2 business days for processing.

Local Pickup

Local pickup is available at 5660 Rising Sun Ave., Philadelphia, PA 19120 after your order has been placed and confirmed. This location is available for pickup orders only and is not open to the general public.

Local Delivery

Local delivery is available within a 50-mile radius of Philadelphia, PA.

Shipping Disclaimer

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible for large freight trucks when applicable. All deliveries are curbside only, unless otherwise specified.

Customers must inspect their order at the time of delivery, note any visible damage on the delivery receipt, and report any concealed damage, missing items, or incorrect products within 24 hours of delivery.

Shipping rates are calculated at checkout based on your order and delivery destination. We currently ship only within the continental United States and do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes.

If you have any questions regarding shipping costs, delivery options, or local pickup, please contact our customer service team before placing your order.

Returns & Exchanges

Please inspect your order immediately upon delivery. Any damaged, defective, missing, or incorrect items must be reported within 24 hours of delivery and must include clear photos to support your claim.

Eligible exchange requests will be reviewed promptly, and approved replacement items will be processed as quickly as possible. Some replacement items may require additional production time.

For all approved exchanges, the customer is responsible for returning the original item(s) to the designated return location. Return shipping costs are the customer's responsibility unless otherwise approved by Cabinet Rush. Certain exceptions may apply.

Customers who purchase Shipping Protection at checkout will receive a 50% discount on the shipping cost of eligible replacement items.

No Refund Policy

We do not offer refunds. Eligible claims are resolved through replacement parts or product exchanges only, in accordance with our Return, Exchange & Warranty Policy. Please review the full policy or contact our customer service team before requesting a return or exchange.

Product Tab: Shipping & Exchanges Policies

General

Contractors & Wholesale

Products

Shipping Policy

Local Pickup

Local Delivery

Shipping Disclaimer

Returns & Exchanges

No Refund Policy

General Info

Store Policies

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Product Tab: Shipping & Exchanges Policies

General

Contractors & Wholesale

Products

Shipping Policy

Local Pickup

Local Delivery

Shipping Disclaimer

Returns & Exchanges

No Refund Policy

Customer Support

General Info

Store Policies

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