Return, Exchange & Refund Policy

Please review this Return, Exchange & Refund Policy before placing an order with CabinetRush.com. By placing an order, the customer agrees to the terms of this policy.

General Terms

• We reserve the right to refuse any return, exchange, claim, or refund request that does not comply with this policy.
• All return, exchange, damage, defect, shortage, and incorrect-item requests must include the photographs required under this policy.
• Items must be returned in their original condition and packaging unless otherwise approved by Cabinet Rush.

Return Window

• Returns must be requested within five business days after delivery.
• Return requests submitted more than five business days after delivery are subject to a 25% restocking fee.
• No returns will be accepted more than 10 business days after delivery.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition and packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.
• The request must include the reason for the return.
• At least five photographs of each affected item must be provided.
• The request must comply with all applicable deadlines and conditions in this policy.

Restocking Fees & Shipping Costs

• Returns that are not due to damage, a defect, or an error by Cabinet Rush are subject to a 15% restocking fee when requested within five business days after delivery.
• Return requests submitted more than five business days after delivery are subject to a 25% restocking fee.
• Original and return shipping charges are nonrefundable.
• The customer is responsible for all return shipping costs unless the return is due to an error by Cabinet Rush.

Non-Returnable Items

The following items cannot be returned:

• Cabinets assembled through our assembly service.
• Factory-assembled cabinets.
• Custom-ordered, customized, custom-painted, or modified items.
• Installed, used, opened, or open-box items.
• Items that have already been assembled.
• Final-sale items.
• Items discounted by more than 10%.
• Cabinets, moldings, fillers, and other cabinetry products made by Fabuwood.

Door Samples

• Door samples are fully refundable when the customer purchases more than $1,999 in products, excluding shipping charges and taxes.
• Damaged or defective door samples are not eligible for replacement.

Return Instructions

To request a return, email returns@cabinetrush.com. The subject line must begin with:

RETURN: CABINET RUSH ORDER NUMBER
Example: RETURN: CR12345

The email must include:

• The Cabinet Rush order number.
• The name or SKU of each item being returned.
• The reason for the return.
• At least five photographs of each affected item.

Items must not be shipped back until the return request has been reviewed and approved by Cabinet Rush. Unauthorized returns may be refused.

Damage, Defect, Shortage & Incorrect-Item Claims

All visible and concealed damage, defects, shortages, and incorrect items must be reported within five business days after delivery. Claims submitted after this period will not be accepted.

• Inspect the entire order promptly after delivery.
• Note all visible damage and shortages on the delivery receipt before signing it.
• Keep the affected item and all original packaging until the claim has been resolved.
• Email the required photographs, order number, and a description of the issue to returns@cabinetrush.com.

We may require damaged or defective items to be returned for inspection before issuing a refund or replacement. Depending on the circumstances, available resolutions may include a partial refund, full refund, or replacement at our discretion.

Photo Requirements

All return, exchange, damage, defect, shortage, and incorrect-item requests must include at least five clear photographs of each affected item. The photographs must be taken from different angles and include:

• A close-up view of the reported damage, defect, or other issue.
• A photograph showing the entire affected product.
• A photograph showing the product from another angle.
• Photographs of the product packaging.
• A photograph of the product label or identifying information, when available.

All photographs must be submitted at the full resolution supported by the customer’s device. They must be clear, well-lit, and properly focused. Photographs that do not meet these requirements may be rejected, and additional photographs may be requested. If the required photographs are not provided, the request will be denied.

Exchange Instructions

To request an exchange, email returns@cabinetrush.com. The subject line must begin with:

EXCHANGE: CABINET RUSH ORDER NUMBER
Example: EXCHANGE: CR12345

The request must include the order number, a description of the issue, and at least five photographs of each affected item.

Exchange Time Frames

• Exchanges for incorrectly shipped items generally take 10–14 business days, including transit time.
• Customized, custom-painted, or assembled replacements may take up to eight weeks, depending on the manufacturer’s production schedule.
• The fastest option may be to return the incorrect item and place a new order after the return has been accepted.

Custom Quotes

Customers are responsible for reviewing all custom quotes provided by our representatives. This includes verifying that all items match the kitchen design or customer-provided item list, including quantities, finished cabinet sides for Fabuwood orders, assembly options, and the shipping method.

Payment confirms that the customer has reviewed and approved the quote. Customers are responsible for repurchasing incorrectly ordered items and paying all related product, shipping, delivery, and return costs.

Custom Kitchen Designs

We strive to design each kitchen accurately and include all required accessories in the final invoice. However, occasional errors or omissions may occur due to the nature of the industry.

Customers are responsible for reviewing the final item list and kitchen design with their local installer before paying for the order.

If an additional item is required during installation, we can ship the item; however, the customer is responsible for the full cost of the item and all related shipping and delivery charges.

This requirement also applies to Fabuwood cabinets. Customers must verify that all necessary finished sides are included before paying for the order.

Draft Invoices & Order Approval

We make reasonable efforts to ensure that all items listed on a draft invoice accurately reflect the customer’s request and the provided kitchen design. However, errors or discrepancies may occur.

Customers must carefully review the entire invoice before making payment, including all products, quantities, dimensions, finishes, modifications, assembly options, shipping methods, and delivery information.

Payment of the invoice constitutes the customer’s confirmation and approval of the order. Once payment is received, the order will automatically be considered approved and will proceed as listed.

After payment, the customer is responsible for the cost of any changes, additions, or replacements, including all applicable product, assembly, shipping, delivery, and return charges. Cabinet Rush is not responsible for discrepancies that the customer did not report before paying the invoice.

Buyer’s Remorse

• The customer is responsible for all return shipping costs.
• Items must be returned using the same type of shipping service used for the original delivery.
• Cabinets and oversized items measuring more than 90 inches in any dimension must be properly secured to one or more pallets and returned through a freight carrier.
• Returns that are not properly palletized may be refused.
• If the customer cannot arrange return shipping, the refund may be forfeited.
• Refunds are issued only after the returned items have been received, inspected, and approved.

Refunds

• Customers will be notified after their returns have been received and inspected.
• Approved refunds will be issued to the original payment method.
• Original and return shipping charges are nonrefundable.
• Applicable restocking fees will be deducted from the refund.
• Approved refunds are generally processed within 7–14 business days.
• Additional time may be required for the customer’s bank or payment provider to post the refund.
• If 15 business days have passed since the refund was approved and it has not appeared in the customer’s account, the customer should contact Cabinet Rush.