Shipping Policy

Welcome to CabinetRush.com. We are committed to delivering cabinetry and related products as quickly, safely, and efficiently as reasonably possible. Please review this Shipping Policy before placing an order.

Order Processing Time

• Orders are generally processed within 3–5 business days after full payment is received.
• Processing time does not include delivery, assembly, customization, or custom painting.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Custom, special-order, and out-of-stock items may require additional lead time.
• Customers will be notified by email or telephone of significant delays.

Shipping Methods

• Most cabinet orders are shipped through various LTL freight carriers. Orders are palletized and shrink-wrapped for transport.
• Smaller items measuring no more than 90 inches in length, such as moldings, fillers, trim, and hardware, may be shipped through FedEx or UPS.
• Small cabinet orders may be shipped through FedEx or UPS if they qualify for standard ground shipping. Contact us for details.
• Items measuring more than 90 inches may be trimmed to qualify for standard ground shipping and reduce shipping costs. A trimming fee may apply. Contact us for details.
• Tracking information will be sent by email after the order has shipped.

Estimated Transit Times

Transit time is separate from order-processing time and may vary depending on the destination and carrier. All transit times are estimates and are not guaranteed.

• LTL freight: 5–10 business days.
• FedEx or UPS: 2–7 business days.
• Local delivery within 50 miles of Philadelphia: 1–3 business days.
• For local deliveries beyond 50 miles, contact us for availability and pricing.

Delivery Time Frame

• Standard delivery generally takes 7–14 business days from the original order date, depending on the customer’s location.
• Custom, assembled, modified, special-order, and out-of-stock items may require additional time.
• Delivery dates and transit times are estimates and are not guaranteed.

Local Pickup

Local pickup is available. Contact us for pickup instructions and availability.

Storage Fees

Orders will be scheduled for delivery after the items have been pulled from stock and, when applicable, assembled. If delivery is delayed at the customer’s request for more than 10 business days after assembly, a storage fee of $50 per order for each additional day will apply.

Curbside Delivery

• All deliveries are curbside only unless otherwise specified in writing.
• The driver is not responsible for moving items inside a residence, business, garage, or other structure.
• The customer must arrange for adequate help to unload and move the order upon arrival.

Delivery Destination & Truck Access

Customers are responsible for providing accurate delivery information and disclosing all obstacles that could affect truck access. Potential obstacles include, but are not limited to:

• Narrow streets or driveways.
• Insufficient parking or unloading space.
• Low-clearance or weight-restricted bridges.
• Low-hanging trees.
• Obstructions on driveways or local roads.
• Property, neighborhood, or community restrictions affecting commercial vehicles.

Kitchen cabinets are often delivered on large commercial trucks, including semi-trucks, which require sufficient space for safe access and unloading. Failure to disclose access limitations may result in additional delivery charges, rescheduling fees, or an inability to complete the delivery.

Shipping Rates

• Flat-rate shipping charges are calculated at checkout based on the order size and delivery location.
• If the customer believes that an order total or shipping charge is incorrect, the customer should contact Cabinet Rush for assistance.
• Free or discounted shipping promotions may be offered and will be displayed on the website when available.

Inspection Upon Delivery

• The customer or an authorized representative must be present at the time of delivery to inspect all packages.
• The customer must inspect the shipment before signing the delivery receipt.
• All visible damage and shortages must be noted on the delivery receipt.
• The customer must photograph all visible damage, affected products, and packaging.
• Concealed damage must be photographed promptly after it is discovered.
• All visible and concealed damage, defects, shortages, and incorrect items must be reported to returns@cabinetrush.com within five business days after delivery.
• Claims must comply with the photograph requirements in our Return, Exchange & Refund Policy.

If the customer or an authorized representative is not present to inspect the delivery, or if visible damage or shortages are not noted on the delivery receipt, Cabinet Rush reserves the right to deny the related claim.

Damaged, Incomplete or Lost Shipments

• We take reasonable care to ensure that products are properly packaged for shipment.
• If a shipment arrives damaged or incomplete, or if it is lost in transit, contact us immediately with the order number and all available details.
• Damage and shortage claims must be submitted within five business days after delivery.
• All damage and shortage claims must include at least five clear photographs of each affected item, taken from different angles.
• We will replace only the damaged or missing items or parts unless we determine that the entire shipment is unusable.

Shipping Restrictions

• We currently ship only within the continental United States.
• We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or United States territories.