Return, Exchange & Refund Policy

Please review this policy before placing an order with Cabinet Rush. By placing an order on CabinetRush.com, you agree to the terms of this policy.

General Terms

• Cabinet Rush reserves the right to refuse any return, exchange, claim, or refund request that does not meet the requirements of this policy.
• All return, exchange, damage, defect, shortage, and incorrect-item requests must include the photographs specified in this policy.
• Items must be returned in their original condition and packaging unless Cabinet Rush approves an exception.

Return Window

Submit your return request within 30 days of delivery. Requests submitted after this deadline will not be accepted.

Return Methods

Eligible items may be returned in store, dropped off at a designated location, or shipped back. A Return Merchandise Authorization (RMA) is required for drop-off. All cabinets and oversized items returned by shipping must be sent through a freight carrier.

Craft Cabinetry Drop-Off Location

5660 Rising Sun Ave, Philadelphia, PA 19120

Return Eligibility

To qualify for a return, the item must be unused and in its original condition and packaging unless Cabinet Rush approves an exception. You must provide proof of purchase, such as a receipt or order confirmation, explain the reason for the return, and submit the required photographs. Your request must meet all applicable deadlines and conditions in this policy.

Restocking Fees & Shipping Costs

• A 25% restocking fee applies to returns except when the return is due to damage, a defect, or an error by Cabinet Rush.
• Original shipping charges are nonrefundable.
• Customers are responsible for return and replacement shipping costs.

Non-Returnable Items

The following items are ineligible for return:

• Cabinets assembled through our assembly service.
• Factory-assembled cabinets.
• Custom-ordered, customized, custom-painted, or modified items.
• Cabinetry assembled by the customer.
• Final-sale items.

Fabuwood products are eligible for exchange only. Contact Cabinet Rush for exchange details.

Door Samples

• Door samples are fully refundable with a cabinetry purchase of more than $1,999, excluding shipping charges and taxes.
• Door samples damaged in transit are ineligible for replacement.

Return Instructions

To request a return and obtain an RMA, email returns@cabinetrush.com. Use RETURN: followed by your Cabinet Rush order number in the subject line. For example, RETURN: CR12345.

Include your order number, the name or SKU of each item you want to return, the reason for the return, and the required photographs.

Wait for Cabinet Rush to review and approve your request before shipping any items back. Unauthorized returns may be refused.

Damage, Defect, Shortage & Incorrect-Item Claims

Report all visible or concealed damage, defects, shortages, and incorrect items within 30 days of delivery. Claims submitted after this deadline will not be accepted.

• Inspect your entire order promptly after delivery.
• Note any visible damage or shortages on the delivery receipt before signing.
• Keep any affected items and all original packaging until the claim is resolved.
• Email your order number, a description of the issue, and the required photographs to returns@cabinetrush.com.

Cabinet Rush may require damaged or defective items to be returned for inspection before issuing a refund or replacement. Depending on the circumstances, Cabinet Rush may issue a partial refund, a full refund of the item price, or a replacement. Shipping charges and taxes are nonrefundable on claim resolutions.

Photo Requirements

Submit at least five clear photographs of each affected item from different angles. Include:

• A close-up of any visible damage, defect, or other issue, when applicable.
• A photo showing the entire item.
• A photo showing the item from another angle.
• Photos of the product packaging.
• A photo of the product label or other identifying information, when available.

Submit clear, well-lit, in-focus photos at your device’s full resolution. Cabinet Rush may reject photos that do not meet these requirements and request additional images. Requests submitted without the required photographs will be denied.

Exchange Instructions

To request an exchange, email returns@cabinetrush.com. Use EXCHANGE: followed by your Cabinet Rush order number in the subject line. For example, EXCHANGE: CR12345.

Include your order number, a description of the issue, and the required photographs.

Exchange Time Frames

• Exchanges for incorrectly shipped items generally take 10 to 14 business days, including transit time.
• Customized, custom-painted, or assembled replacements may take up to eight weeks, depending on the manufacturer’s production schedule.
• If the incorrect item is eligible for return, placing a new order after Cabinet Rush accepts the return may be faster than waiting for an exchange.

Custom Quotes

Before paying, review your custom quote and confirm that the items and quantities match your kitchen design or the item list you provided. Verify the assembly options, shipping method, and any finished cabinet sides needed for Fabuwood orders.

Payment confirms that you have reviewed and approved the quote. If you approved an item that was ordered incorrectly, you are responsible for the cost of reordering it and any related shipping, delivery, and return charges.

Custom Kitchen Designs

Review the final item list and kitchen design with your local installer before paying. Confirm that the order includes all necessary cabinets and accessories, including any finished cabinet sides required for Fabuwood orders.

If your installer identifies an additional item during installation, Cabinet Rush can ship it to you. You are responsible for the cost of the item and any related shipping and delivery charges.

Draft Invoices & Order Approval

Before paying a draft invoice, review all products, quantities, dimensions, finishes, modifications, assembly options, shipping methods, and delivery details.

Payment confirms that you approve the invoice. Once payment is received, Cabinet Rush will proceed with the order as listed.

You are responsible for the cost of changes, additions, or replacements resulting from discrepancies you did not report before paying. This includes applicable product, assembly, shipping, delivery, and return charges.

Change-of-Mind Returns

• Customers are responsible for arranging and paying for return shipping.
• Cabinets and oversized items must be returned through a freight carrier. If an item measures more than 90 inches in any dimension, it must also be secured to one or more pallets.
• Cabinet Rush may refuse returns that require palletization and are improperly secured.
• Cabinet Rush issues refunds after receiving, inspecting, and approving the returned items. If you cannot arrange return shipping, Cabinet Rush may be unable to issue a refund.

Refunds

• Cabinet Rush will notify you after receiving and inspecting your return.
• Approved refunds are issued to the original payment method. Original and return shipping charges are nonrefundable, and applicable restocking fees are deducted from the refund.
• Cabinet Rush generally processes refunds within 14 business days after approval. Your bank or payment provider may take additional time to post the refund.
• If 15 business days have passed since approval and the refund has not appeared in your account, contact Cabinet Rush.